EMPLOYEE SPOTLIGHT Lauren Akran
The people who form the PGT Services team are crucial for our company and customer success. That is why we are committed to supporting our employees in their career development. Our workforce is made up of a team of dedicated individuals who are actively involved in ensuring smooth operation of processes with the best possible service. We strive to deliver a positive experience for both our carrier and our customers, especially with the dedicated team we have put in place. PGT Services ensures that we have the most capable individuals managing each department with unmatched service.
We recently caught up with Lauren Akran, one of our dedicated Carrier Solutions Reps, about the importance of her role at PGT Services. Here’s what she shared about the future and her experience in the transportation industry.
How long have you worked for PGT Services?
“I have worked for PGT Services a little over a year, and originally came from the insurance Industry!”
During Lauren’s time here at PGT Services she has helped develop our carrier relationships and dedicated capacity network. Just one year ago she started her career here as a Carrier Capacity Representative and has already contributed so much to the success of the company– we are so excited to see where she will be in the next year!
What is your current job description:
“My day-to-day role as a Carrier Solutions Representative has many moving parts. Simply put, my job is to build relationships with carriers to successfully transport our company’s freight across the country!”
Lauren has done an amazing job at creating relationships with her dedicated drivers that resemble friendships. She even had a driver stop in last month just to say hello and meet the team in person. She has fun with her job everyday and truly feels like this industry is where she belongs!
What is the most challenging part of your job:
“The most challenging part of my job is adjusting to the ever-changing market conditions and understanding exactly what that means for the drivers/customers/us.”
Although there are challenges, this role is so exciting because every day is so different! This line of work can be unpredictable at times, but that’s what makes it exciting! Sometimes things may go off track during the day, but overcoming those challenges with the team makes it all worthwhile.
Your favorite part of your job:
“My favorite part of my job is the dynamic nature of every day. I really enjoy that each day brings new experiences as I interact with different carriers and stay connected with those I work with regularly.”
Learning about different drivers’ backgrounds, families, experiences, and stories is one of the most rewarding and wholesome parts of the job. For 8 hours a day our Carrier Solutions Reps get to know these individuals on a personal level, build trust, and grow the dedicated network of PGT Services.
Although the industry is crazy at times, we are working diligently every day to deliver the best service to our carriers and customers. Lauren said it best, “I truly love my job and am grateful for the carriers I’ve worked with. I’m also excited about the opportunity to work with new ones.”
PGT Services encourages ongoing growth and internal development by recognizing operational needs and introducing new positions to improve our business operations. Our team, composed of dedicated professionals, consistently delivers excellent service to our customers.