Employee Spotlight: Lindsay Brown
We recently caught up with Lindsay Brown, Manager of Carrier Operations, to discuss the significance of her role at PGT Services. Here’s what she had to say about her journey in the transportation industry.
Category: PGT Services Culture
BlogsBlogs CategoryCareersCareersCategoryPGT Services CulturePGT Services CultureResources
BlogsBlogs CategoryCareersCareersCategoryPGT Services CulturePGT Services CultureResourcesUncategorized
Discover the Dynamic Career of a Carrier Solutions Representative at PGT Services
Meet PGT CSR, Brennan Neidhardt
Are you looking for a challenging and rewarding career in the transportation industry? At PGT Services, our Carrier Solutions Representatives (CSRs) are at the heart of our operations, ensuring seamless coordination and communication between carriers and customers. Brennan Neidhardt, a dedicated CSR, shares his experience and insights into what makes this role at PGT Services exciting and fulfilling.
A Day in the Life of a CSR at PGT Services
Q: What are your primary responsibilities?
A: A typical day involves booking and facilitating the loads given to us by our customers. This includes taking inbound phone calls and making outbound calls to find carriers that are suitable to haul our freight and will follow the protocol of the load as scheduled.
Once a carrier has proven they are reliable, upselling them on future shipments is key to building relationships for the future. Often, the freight we get is repeated weekly, or sometimes daily. Working with the same carriers who have proven they are reliable is key to our success and makes all parties involved lives easier. Finding out how many trucks they have, and what lanes they run most frequently is a good way to start the process. Carrier’s appreciate this greatly. In turn, it makes the process of finding a carrier to run a certain load, easy to do as we have built these relationships.
Q: Can you walk us through the types of interactions you have with customers on a daily basis?
A: Although I personally do not speak directly with the customers, I act as the middleman between the carrier hauling our customers’ freight. If any issues arise during transit, it is my responsibility to bring that information to the account manager who will in turn inform the customer. From there, all parties involved work diligently to find a resolution to get the load picked up and delivered in a timely fashion. It is vital that CSR’s follow all of the customers’ requests and instructions for each load as they are entrusting us with their freight.
Q: What are some common challenges you face in your role, and how do you overcome them?
A: The biggest challenges that arise in this position are often uncontrollable. Although this can be frustrating, it is where problem solving skills are put to the test.
Problems can involve a lack of communication between the carrier and us or most commonly, truck breakdowns. It is important that all options are explored to resolve the issue. Not only this but advising the account manager/supervisor about these things is a must so that everyone is on the same page.
Q: How would you describe the company culture at PGT Services?
A: The culture at PGT is a team first mentality. From the top down, everyone’s role is crucial to the success of the business. Each role cannot flourish and succeed without the help of other departments. We strive to service our customers day in and day out with on time deliveries and safe transport.
Q: How does your role interact with other departments within PGT Services?
A: CSR’s work very closely with the account managers. They are in charge of obtaining the loads from the customer. From there it is the capacity room’s job to find a carrier who can agree to our customers’ terms and safely haul the shipment. Communication between the two rooms is necessary to ensure the sound transport for every individual load.
The sales team does a great job in growing our customer clientele so that CSR’s constantly have freight to move for the customers they are bringing in the door.
Q: What are your ultimate goals for your career? How does the CSR position help you achieve this?
A: I would love to one day operate my own business, maybe even oversee some trucks of my own. In general, seeing how our office operates is a great indicator of how successful we are, and shows me how an office should be run. Again, I cannot stress enough how vital communication is in our day-to-day. Being able to effectively communicate between colleagues and carriers has been a huge lesson that I will use for the rest of my professional career.
Q: How does PGT Services support professional development and growth?
A: PGT supports this immensely. Once you are on the team, they want nothing more than to make the individual the best they can be and get the most out of them. Although you might not get praise every day, it is seen by upper management. They do a great job in seeing your strengths and weaknesses and putting you in a position to succeed. Even creating positions for individuals who exceed in a niche part of the business!
Q: How have you personally grown since joining PGT Services?
A: Personally, I have become a lot more confident in my communication skills and problem-solving abilities. I have learned more about the transportation industry in the last year and a quarter than I thought I ever would. There are plenty of things to learn in the industry and our day-to-day work increases my knowledge further every day. Being in the office every day has gotten me to stick to a routine Monday-Friday which I also enjoy.
Q: What do you love about PGT?
A: I love the fast paced environment that the role of a CSR brings. The constant communication between my colleagues and carriers makes for a seamless transition from pickup to delivery. Seeing a load through from pick-up to delivery and pleasing our customers is very satisfying and keeps myself and the team looking forward to their next shipment to continue our excellent service.
Join the PGT Services Team
Are you ready to embark on a rewarding career as a Carrier Solutions Representative at PGT Services? Our dynamic team, supportive culture, and opportunities for growth make it an excellent place to work. We value collaboration, dedication, and a strong desire to succeed.
BlogsBlogs CategoryCareersCareersCategoryPGT Services CulturePGT Services CultureResources
Employee Spotlight Gracie Voigt
The members of the PGT Services team play a vital role in driving both company and customer success. This is why we are fully committed to fostering our employees’ professional growth. Our workforce consists of passionate individuals who actively contribute to the seamless functioning of our processes, ensuring top-notch service delivery. At PGT Services, we ensure that each department is led by highly capable individuals who deliver unparalleled service.
We recently caught up with Gracie Voigt, one of our devoted sales representatives, to discuss the significance of her role at PGT Services. Here’s what she had to say about the future and her journey in the transportation industry.
How Long Have You Worked for PGT Services:
“I have worked for PGT Services for just under 2 years!”
During Gracie’s time here at PGT Services, she has excelled in three separate roles. Initially starting in marketing, she then expanded into recruiting, and eventually transitioned into sales—her contributions have been invaluable to the company’s success during her brief time here. We can’t wait to see what new heights she’ll reach within the next year!
At PGT Services, we prioritize internal promotion whenever possible. Fostering advancement opportunities within the organization empowers our employees to gain comprehensive insight into all facets of the business, thereby cultivating well-rounded team members.
What is Your Current Job Description:
“My current job description is Sales Rep! Prior to my sales role, I first started out as Manager of Social Media and Marketing, then took over the Recruiting department about a year ago. This is my third role with PGT Services, and I am excited to help grow our network and provide transportation capacity to industrial companies all over North America. In addition to bringing on new business, I also help with sales enablement, CRM management, and helping run our new hire and internship training.”
Gracie has done an amazing job at creating relationships with PGT Services employees and beyond. In such a short amount of time, she has dominated her roles and enthusiastically embraces new challenges. We are truly privileged to have someone like Gracie, whose presence motivates the entire office to strive for greater success!
What is the Most Challenging Part of Your Job:
“The most challenging part of my job is honestly patience. I am a go-getter and I always want to be moving, moving, moving, but sometimes I have to take a step back and let things play out. Sometimes timing isn’t always right, so practicing patience is something I have really strived to work on over the last few years.”
Over the past two years, Gracie has tackled various roles head-on, confronting challenges with determination. Despite the hurdles, she finds the dynamic nature of this industry exhilarating, as each day brings something new. While the work can be unpredictable, it’s this exact element that adds excitement.
Your Favorite Part of Your Job:
“I have always loved creating relationships! During my time in marketing and recruiting I built so many relationships with individuals and organizations in the area that I was excited to take the next step. Any chance I have to form a connection or just network is a great opportunity to help solve a problem a company may be facing. Being able to provide a service that I truly believe in and help out a company tackle a need, is something I truly love doing– while making some friends along the way!”
PGT Services actively supports ongoing growth and internal development by recognizing operational needs and introducing new positions to enhance our overall business operations. Gracie exemplifies how passion and enthusiasm for the industry can lead to long-term relationships and success. Our team is composed of dedicated professionals who consistently deliver excellent service to our customers.
Fun Fact About Yourself:
“A fun fact about me is when I am not working at PGT Services talking transportation and logistics you can find me coaching Youth Soccer for Pittsburgh Soccer Shots! (That’ll test my patience lol)”
Gracie has been involved with Soccer Shots for more than a year now, demonstrating her competitive spirit beyond the office! At PGT, we empower our employees to strike a balance between their professional and personal lives, fostering both success and a well-rounded lifestyle.
Takeaway From Working at PGT Services:
“I’ve learned a lot in this industry, and one of the biggest lessons is to not take everything too seriously. Being genuine really makes a difference. I truly believe in the service I provide, which makes my job easier and more enjoyable!”
BlogsBlogs CategoryCareersCareersCategoryPGT Services CulturePGT Services CultureResources
EMPLOYEE SPOTLIGHT Lauren Akran
The people who form the PGT Services team are crucial for our company and customer success. That is why we are committed to supporting our employees in their career development. Our workforce is made up of a team of dedicated individuals who are actively involved in ensuring smooth operation of processes with the best possible service. We strive to deliver a positive experience for both our carrier and our customers, especially with the dedicated team we have put in place. PGT Services ensures that we have the most capable individuals managing each department with unmatched service.
We recently caught up with Lauren Akran, one of our dedicated Carrier Solutions Reps, about the importance of her role at PGT Services. Here’s what she shared about the future and her experience in the transportation industry.
How long have you worked for PGT Services?
“I have worked for PGT Services a little over a year, and originally came from the insurance Industry!”
During Lauren’s time here at PGT Services she has helped develop our carrier relationships and dedicated capacity network. Just one year ago she started her career here as a Carrier Capacity Representative and has already contributed so much to the success of the company– we are so excited to see where she will be in the next year!
What is your current job description:
“My day-to-day role as a Carrier Solutions Representative has many moving parts. Simply put, my job is to build relationships with carriers to successfully transport our company’s freight across the country!”
Lauren has done an amazing job at creating relationships with her dedicated drivers that resemble friendships. She even had a driver stop in last month just to say hello and meet the team in person. She has fun with her job everyday and truly feels like this industry is where she belongs!
What is the most challenging part of your job:
“The most challenging part of my job is adjusting to the ever-changing market conditions and understanding exactly what that means for the drivers/customers/us.”
Although there are challenges, this role is so exciting because every day is so different! This line of work can be unpredictable at times, but that’s what makes it exciting! Sometimes things may go off track during the day, but overcoming those challenges with the team makes it all worthwhile.
Your favorite part of your job:
“My favorite part of my job is the dynamic nature of every day. I really enjoy that each day brings new experiences as I interact with different carriers and stay connected with those I work with regularly.”
Learning about different drivers’ backgrounds, families, experiences, and stories is one of the most rewarding and wholesome parts of the job. For 8 hours a day our Carrier Solutions Reps get to know these individuals on a personal level, build trust, and grow the dedicated network of PGT Services.
Although the industry is crazy at times, we are working diligently every day to deliver the best service to our carriers and customers. Lauren said it best, “I truly love my job and am grateful for the carriers I’ve worked with. I’m also excited about the opportunity to work with new ones.”
PGT Services encourages ongoing growth and internal development by recognizing operational needs and introducing new positions to improve our business operations. Our team, composed of dedicated professionals, consistently delivers excellent service to our customers.
BlogsBlogs CategoryCareersCareersCategoryPGT Services CulturePGT Services CultureResources
EMPLOYEE SPOTLIGHT Abby Peduzzi
The team at PGT Services is vital to our company’s success, and we’re committed to supporting their career development. Our workforce comprises dedicated individuals who ensure smooth operations and top-notch service. We aim for a positive experience for both our carriers and customers, especially in specialized project freight. Managing complex projects is challenging, but PGT Services ensures capable individuals handle it with unmatched service.
We recently caught up with Abby Peduzzi, our Capacity Supervisor, about the importance of her role at PGT Services. Here’s what she shared about the future and her experience in the transportation industry.
How long have you worked for PGT Services?
“I have worked at PGT Services since November 2021 for just under 2 and a half years. Before working at PGT, I was a waitress.” During Abby’s time here at PGT Services she has helped drastically develop our capacity team. She started her career here as a Carrier Capacity Representative, then transitioned to a Carrier Capacity Advisor. Now Abby works as a Capacity Supervisor where she is a resource to her peers for any questions.
At PGT Services, we promote from within whenever possible. Encouraging internal advancement across the organization enables our employees to understand every aspect of the business, making them well-rounded team members.
What is your current job description:
“In my position, I am a capacity supervisor. My day-to-day operations include supervising a small team of capacity representatives. I also field phone calls, and form relationships with trucking assets.”
Abby recently accomplished a huge milestone of moving 10,000 truck loads with PGT Services. She executed on this and developed her success over the last 2 and a half years. This is a tall task and we are honored to have someone like Abby who is now helping train our new hires, a wonderful role model to have in the office!
What is the most challenging part of your job:
“The most challenging part of my job is working through issues at times that are out of my control.”
This industry can be unpredictable, but that’s what adds excitement and enjoyment to it! There are moments in the day when everything seems to go off-track, yet overcoming these hurdles with the team makes it all worthwhile.
Your favorite part of your job:
“My favorite part is the satisfaction and hard work that comes out of a productive day. I really enjoy the culture PGT provides.”
Abby said it best herself, “this industry will always keep you on your toes, due to its dynamic environment.” Her commitment to excellence and ongoing development exemplifies the values embraced by PGT Services. We are proud of Abby for her recent accomplishments of moving 10,000 loads, and we can’t wait to see what she accomplishes next!
PGT Services supports ongoing growth and internal development by recognizing operational needs and introducing new positions to enhance our overall business operations. Our team is made up of dedicated professionals who consistently deliver excellent service to our customers.
BlogsBlogs CategoryCareersCareersCategoryPGT Services CulturePGT Services CultureResources
EMPLOYEE SPOTLIGHT Paul Kurlfink
EMPLOYEE SPOTLIGHT—Paul Kurlfink, Account Manager
The people who form the PGT Services team are crucial for our company and customer success. That is why we are committed to supporting our employees in their career development. Our workforce is made up of a team of dedicated individuals who are actively involved in ensuring smooth operation of processes with the best possible service. We strive to deliver a positive experience for both our carrier and our customers, especially with the dedicated team we have put in place. PGT Services ensures that we have the most capable individuals managing each department with unmatched service.
We had a chat with Paul Kurlfink, our Project and Heavy Haul Manager, to explore the importance of his role at PGT Services. During our conversation, we discussed his thoughts on the future and gathered insights from his experience in the transportation industry. Here’s what he shared.
How long have you worked for PGT Services? Where did you come from (just job, you don’t have to say company):
I have been at PGT Services for a little over 1 year, starting as a Carrier Solutions Representative and now as an Account Manager. Before joining the team at PGT, I worked as a Client Solutions Manager in the transportation industry as well.
Here at PGT Services, we believe in promoting from within. With internal growth throughout the entire organization, this allows our employees to learn every angle of the business and be extremely well-rounded employees.
What is your current job description:
“As an account manager, my role is to see the process of each load from start to finish, coordinating pickup and deliveries and handling communication with our customers throughout the process.”
The ultimate goal is to grow relationships between PGT and the customer by providing exceptional service and communication. Prior to being an Account Manager, Paul spent several months working as a Carrier Solutions Rep where he developed relationships with dedicated carriers and helped vet new drivers to ensure we are giving the most reliable individuals the load to move. Now he works directly on the customer side.
What is the most challenging part of your job:
“The most challenging part of my role is the transportation industry is subject to various external factors such as fluctuating fuel prices just to name one. Staying updated with industry trends and being able to adapt quickly to changes is essential in this role.”
Despite the challenges inherent in the transportation industry, such as fluctuating fuel prices, Paul thrives on overcoming obstacles and delivering exceptional service to every customer. His favorite part of the job lies in building relationships, whether with carriers or customers, and seeing the positive impact of his efforts.
Your favorite part of your job:
“My favorite part about the job is growing relationships, whether it be with one of our carriers or new/existing customers. It’s fulfilling to garner trust and become a reliable source for any transportation needs.”
In Paul’s eyes, working in transportation is about bridging the gap between supply and demand, ensuring that products reach their destination safely and efficiently. His dedication to excellence and continuous growth is a testament to the values upheld by PGT Services.
PGT Services encourages ongoing growth and internal development by identifying operational needs and introducing new positions to improve our overall business operations. Our team consists of dedicated professionals who consistently provide excellent service to our customers.
BlogsBlogs CategoryCareersCareersCategoryPGT Services CulturePGT Services CultureResources
EMPLOYEE SPOTLIGHT Tanner Bass
EMPLOYEE SPOTLIGHT—Tanner Bass
PGT Services: Manager of Carrier Operations
The PGT Services team is essential for our company
and customer success, and we’re dedicated to
supporting our employees in their career
development. Our workforce, made up of
committed individuals, ensures smooth processes
and excellent service. We aim to provide a positive
experience for carriers and customers, even in
unpredictable situations. Managing carrier
operations is a big task, but PGT Services ensures
capable individuals oversee it with exceptional
service.
We spoke with Tanner Bass, the Manager of Carrier Operations at PGT Services, to dive into the significance of his role. Throughout our conversation, we explored his perspectives on the future and gathered insights from his experience in the transportation industry. Here’s what he had to share. significance of his role. Throughout our conversation, we explored his perspectives on the future and gathered insights from his experience in the transportation industry. Here’s what he had to share.
How long have you worked for PGT Services? What role did you start out in and where are you now:
“I have worked for PGT Services for a little over 3 years now. I started as a Carrier Solutions Representative and now oversee our Carrier operation team.”
Tanner was one of PGT Services’ first few hires when we started as a brokerage back in 2020 and has grown with the company ever since! Like he mentioned, Tanner started as a Carrier Solutions Representative, transitioned to carrier development manager, and since 2022 has led the team as Manager of Carrier Operations. He truly has been with us since the very beginning!
What is your current job description:
“In my current role I oversee our Capacity department to create and foster long term relationships to make our carriers and customers successful.” Tanner manages the day-to-day activities related to transporting our customers freight from point A to point B. He works with his team to develop relationships with dedicated carriers, as well as help vetting new drivers to ensure we are giving the most reliable individuals the load to move! At times, Tanner also assists in problem resolution such as issues related to delays, damages, or any unpredictable disruptions.
What is the most challenging part of your job:
“The hardest part of my job would be constantly adapting to market trends, fuel prices, and weather conditions to keep America moving.”
What ties all these challenges together is their inherent unpredictability. This industry is in a constant state of change and movement, which keeps the team on their toes. While these may seem like challenges initially, overcoming them is incredibly satisfying!
Your favorite part of your job:
“My favorite part of my job is solving problems, building relationships, and providing industry-leading solutions that foster collective success for drivers, customers, coworkers, and transportation professionals in a fast-paced and challenging industry.”
Navigating the Transportation industry can be intricate. Every load serves a purpose in our world, and being involved in the network that ensure the timely delivery of goods to their destinations is truly rewarding.
Tanner said it best himself. “Transportation has a role for almost every type of professional. Those who flourish in any role in this business do the small things exceptionally well and overcome the greatest excuses as they arise. “
Interested in joining this constantly changing industry? PGT Services fosters continuous growth and internal development by recognizing operations needs and creating new positions to enhance our overall business operations! Our team is made up of dedicated professionals who consistently deliver excellent service to our customers.
Explore a career at PGT Services!
BlogsBlogs CategoryCareersCareersCategoryPGT Services CulturePGT Services CultureResources
EMPLOYEE SPOTLIGHT Max Goldman
EMPLOYEE SPOTLIGHT—Max Goldman
PGT Services: Project and Heavy Haul Manager
The people who form the PGT Services team are crucial for our company and customer success. That is why we are committed to supporting our employees in their career development. Our workforce is made up of a team of dedicated individuals who are actively involved in ensuring smooth operation of processes with the best possible service. We strive to deliver a positive experience for both our carrier and our customers, especially with specialized project freight which requires detailed execution. Managing complex project freight effectively is a significant undertaking, yet PGT Services ensures that we have the most capable individuals managing this department with unmatched service.
We had a chat with Max Goldman, our Project and Heavy Haul Manager, to explore the importance of his role at PGT Services. During our conversation, we discussed his thoughts on the future and gathered insights from his experience in the transportation industry. Here’s what he shared.
How long have you worked for PGT Services? What role did you start out in and where are you now:
“I have worked at PGT Services for about 2.5 years now. When I first started, I was a Capacity Solutions Representative, booking shipments with drivers over the phone.”
Max has always had a passion for logistics, studying Supply Chain Management at Duquesne and immediately jumping into the industry at PGT Services at our very beginning. He started as a Capacity Solutions Representatives, originally working directly with carriers on the phone and learned the internal operations of PGT Services and the general transportation industry. He then transitioned into
helping create the project logistics team here at PGT Services where he started as project and heavy haul lead. Now, he leads the internal team Project and Heavy Haul Manager.
What is your current job description:
“I am currently the Project and Heavy Haul Manager here at PGT Services. I coordinate all Project and Heavy Haul shipments between the customer, the site: both shipping and receiving, and the drivers hauling. We pride ourselves on the communication and fluidity we serve in this department to our
customers.”
Max is directly involved with customers, operations, and overall business performance daily. He is constantly working diligently to make sure his customers are always taken care of. For instance, Max spends most of his days working in our Sewickley office, but every once in a while you can find him boots on the ground managing projects at our ports, or meeting with customers to continue building great relationships. Actually—Max was at Port of Everett last week!!
What is the most challenging part of your job:
“I love a challenge which is part of the reason I got into this industry to begin with. Not all shipments go as planned and at times the industry is unpredictable, which although frustrating– overcoming an obstacle is so worth it! I think the most challenging part of my job is the prep work behind every move, and calculating all details involved to make sure the move goes as smooth as possible. Not all shipments go as planned, which is frustrating, but overcoming the obstacle is worth it. “
Your favorite part of your job:
“I thoroughly enjoy seeing the shipment through all the way to the delivery. Coordinating and preparing as much as we do here, it is awesome to see the freight successfully be delivered and having the customer happy.”
The Transportation Industry is a complex reality. All freight has a use in the world that we live in, and it is a pleasure to be a part of the network to get that material to where it needs to go.
Our team consists of dedicated professionals who consistently deliver great service to our customers. PGT Services encourages ongoing growth and internal development by promptly identifying operational needs and establishing new positions to improve our business operations.
Interested in exploring a career at PGT Services?
BlogsBlogs CategoryCareersCareersCategoryPGT Services CulturePGT Services CultureResources
EMPLOYEE SPOTLIGHT Jeff Jahnke
EMPLOYEE SPOTLIGHT—Jeffrey Jahnke
PGT Services: Director of Heavy Haul Operations & Flatbed Pricing
The people who form the PGT Services team are crucial for our company and customer success. That is why we are committed to supporting our employees in their career development. Managing complex and demanding oversized freight effectively is a significant undertaking, yet PGT Services ensures that we have the most capable individuals managing this department.
We chatted with Jeffrey Jahnke, our Director of Heavy Haul Operations & Flatbed Pricing, to understand the importance of this key role at PGT Services. During our conversation, we talked about his thoughts on the future and gathered insight into his experience in the transportation industry. Jeff has spent the last few years strategically learning the internal operations of the transportation industry—here is what he has to say!
How long have you worked for PGT Services? What role did you start out in and where are you now:
“I have been with the company for a little over 3 months. I have been in the transportation industry for 6 years and came over as a senior strategic logistics manager.”
What is your current job description:
“My current role is to grow our heavy haul and oversize business while supporting the business unit in pricing, project logistics and overall growth of the company.”
Jeff’s title is Director of Heavy Haul Operations and Flatbed Pricing and one of the most important parts of the job is managing relationships with our heavy haul carriers, ensuring smooth routes, and detailed communication every
day. In addition, Jeff also handles our pricing strategies dealing directly with over-dimensional and heavy haul freight.
What is the most challenging part of your job:
“I absolutely love a challenge! Sometimes there are new customer opportunities where we must be creative to produce unique solutions for each transportation need. Although this is one of the most challenging parts of my job, I love tackling these unique ventures!”
Your favorite part of your job:
“My favorite part is working with everyone within PGT Services on a daily basis along with the challenges brought to me with new customer opportunities where creative solutions are needed.” Jeff has worked in the transportation industry for 6 years, and it has been a wonderful experience. “I am most excited about the growth of our project logistics and heavy haul team over the next few years!”
Jeff is an important member of our internal team at PGT Services. Our employees are committed professionals who consistently provide excellent service to our customers. PGT Services supports ongoing growth and internal development by quickly identifying operational needs and creating new positions to make our business operations more efficient.
When Jeff is not directing our Heavy Haul Operations and pricing department, you can find him producing music and DJ’ing in his free time. Jeff loves the transportation industry and is extremely active on LinkedIn—updating his network with the crazy loads we move each day. Hit him with a follow! Or find him in Houston at Breakbulk this week!
Interested in exploring a career at PGT Services?
BlogsBlogs CategoryCareersCareersCategoryPGT Services CulturePGT Services CultureResources
EMPLOYEE SPOTLIGHT Hellen De León
EMPLOYEE SPOTLIGHT—HELLEN DE LEÓN
PGT Services: Track and Trace Team Lead
The people who make up the PGT Services team are
vital to the success of both our company and our
customers. PGT Services is headquartered in
Sewickley, PA, but also has a Barranquilla, Colombia
office responsible for both carrier and customer
relationships. Our Track and Trace team is led by
Hellen De León, who first started as a Track and
Trace agent, but now leads the group. Here at PGT
Services we are dedicated to supporting every
employee by offering the necessary resources for
career advancement.
We spoke with Hellen De León to explore her pivotal position within PGT Services. We discussed her role in depth, how our Track and Trace team is significant to success, and her perspective on working in the transportation industry.
How long have you worked for PGT Services? What role did you start out in and where are you now?
“I have been working with PGT Services for 2 years and 6 months now. I started as a track and trace agent and after a year I was promoted to team lead of the track and trace team.”
In Hellen’s current role she makes sure all the loads have accurate and on-time updates. Additionally, she troubleshoots and informs account managers anytime carriers are not communicating in a timely manner, to resolve issues before they occur. In addition to her personal day-to-day tasks, Hellen trains new hires and
distributes the workload between all members of the team.
Each day, Hellen and her team work diligently to ensure they are gathering the most accurate updates from carriers. Hellen gave us a great snapshot description of exactly what her days look like:
“We all start by checking our emails to make sure we are updated on loads and prepared to not miss anything. Then, we call all the carriers that should be picking up loads that day to ensure everything is good and nothing is running behind. After that, we check in with our carriers that are set to deliver to confirm the drivers are going to be on time. Occasionally, an issue may occur, and if we do discover a problem, our goal is to find out as early as possible so the carrier solutions reps and account managers can find the best solution.” With this proactive approach to problem solving and ensuring success, the team delivers exceptional service each
day!
What is the most challenging part of your job?
Sometimes, we run into a driver who will not provide us with useful updates, which makes our job challenging since a large part is communicating with carriers. When this occurs, we encourage our team to make every effort to gather as much information as possible, while treating each driver with kindness and respect.
What is your favorite part of your job?
My favorite part of my job is my TEAM! I work alongside my coworkers every day, and we have all become great friends. In addition, I love being a part in helping eliminate the language barrier with the Spanish-speaking drivers/dispatchers in the transportation industry!
Hellen De León
Thank you, Hellen, for playing such a crucial role within our organization! Our PGT Services employees are devoted professionals, consistently providing outstanding service to our customers. We prioritize growth and are always looking to expand our team with great talent!
Interested in exploring a career at PGT Services?