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EMPLOYEE SPOTLIGHT—Paul Kurlfink, Account Manager
The people who form the PGT Services team are crucial for our company and customer success. That is why we are committed to supporting our employees in their career development. Our workforce is made up of a team of dedicated individuals who are actively involved in ensuring smooth operation of processes with the best possible service. We strive to deliver a positive experience for both our carrier and our customers, especially with the dedicated team we have put in place. PGT Services ensures that we have the most capable individuals managing each department with unmatched service.
We had a chat with Paul Kurlfink, our Project and Heavy Haul Manager, to explore the importance of his role at PGT Services. During our conversation, we discussed his thoughts on the future and gathered insights from his experience in the transportation industry. Here’s what he shared.
How long have you worked for PGT Services? Where did you come from (just job, you don’t have to say company):
I have been at PGT Services for a little over 1 year, starting as a Carrier Solutions Representative and now as an Account Manager. Before joining the team at PGT, I worked as a Client Solutions Manager in the transportation industry as well.
Here at PGT Services, we believe in promoting from within. With internal growth throughout the entire organization, this allows our employees to learn every angle of the business and be extremely well-rounded employees.
What is your current job description:
“As an account manager, my role is to see the process of each load from start to finish, coordinating pickup and deliveries and handling communication with our customers throughout the process.”
The ultimate goal is to grow relationships between PGT and the customer by providing exceptional service and communication. Prior to being an Account Manager, Paul spent several months working as a Carrier Solutions Rep where he developed relationships with dedicated carriers and helped vet new drivers to ensure we are giving the most reliable individuals the load to move. Now he works directly on the customer side.
What is the most challenging part of your job:
“The most challenging part of my role is the transportation industry is subject to various external factors such as fluctuating fuel prices just to name one. Staying updated with industry trends and being able to adapt quickly to changes is essential in this role.”
Despite the challenges inherent in the transportation industry, such as fluctuating fuel prices, Paul thrives on overcoming obstacles and delivering exceptional service to every customer. His favorite part of the job lies in building relationships, whether with carriers or customers, and seeing the positive impact of his efforts.
Your favorite part of your job:
“My favorite part about the job is growing relationships, whether it be with one of our carriers or new/existing customers. It’s fulfilling to garner trust and become a reliable source for any transportation needs.”
In Paul’s eyes, working in transportation is about bridging the gap between supply and demand, ensuring that products reach their destination safely and efficiently. His dedication to excellence and continuous growth is a testament to the values upheld by PGT Services.
PGT Services encourages ongoing growth and internal development by identifying operational needs and introducing new positions to improve our overall business operations. Our team consists of dedicated professionals who consistently provide excellent service to our customers.
