We spoke with Hellen De León to explore her pivotal position within PGT Services. We discussed her role in depth, how our Track and Trace team is significant to success, and her perspective on working in the transportation industry.

How long have you worked for PGT Services? What role did you start out in and where are you now? 

“I have been working with PGT Services for 2 years and 6 months now. I started as a track and trace agent and after a year I was promoted to team lead of the track and trace team.”

In Hellen’s current role she makes sure all the loads have accurate and on-time updates. Additionally, she troubleshoots and informs account managers anytime carriers are not communicating in a timely manner, to resolve issues before they occur. In addition to her personal day-to-day tasks, Hellen trains new hires and
distributes the workload between all members of the team.

Each day, Hellen and her team work diligently to ensure they are gathering the most accurate updates from carriers. Hellen gave us a great snapshot description of exactly what her days look like:
“We all start by checking our emails to make sure we are updated on loads and prepared to not miss anything. Then, we call all the carriers that should be picking up loads that day to ensure everything is good and nothing is running behind. After that, we check in with our carriers that are set to deliver to confirm the drivers are going to be on time. Occasionally, an issue may occur, and if we do discover a problem, our goal is to find out as early as possible so the carrier solutions reps and account managers can find the best solution.” With this proactive approach to problem solving and ensuring success, the team delivers exceptional service each
day!
What is the most challenging part of your job?
Sometimes, we run into a driver who will not provide us with useful updates, which makes our job challenging since a large part is communicating with carriers. When this occurs, we encourage our team to make every effort to gather as much information as possible, while treating each driver with kindness and respect.
What is your favorite part of your job?
My favorite part of my job is my TEAM! I work alongside my coworkers every day, and we have all become great friends. In addition, I love being a part in helping eliminate the language barrier with the Spanish-speaking drivers/dispatchers in the transportation industry!

Hellen De León
Thank you, Hellen, for playing such a crucial role within our organization! Our PGT Services employees are devoted professionals, consistently providing outstanding service to our customers. We prioritize growth and are always looking to expand our team with great talent!

Interested in exploring a career at PGT Services?

We had a conversation with Jack McConvery, our Carrier Procurement Lead, to explore the significance of this pivotal position within PGT Services. We discussed his anticipation for the future and gained insights into his perspective on working in the transportation industry. employee by offering the necessary resources for career advancement.

How long have you worked for PGT Services? What role did you start out in and where are you now:
“I have worked for PGT Services for the past 2 years. I first started as a carrier solutions representative right after graduating and now I oversee and lead carrier procurement.”

What is your current job description:
“In my current role, I am looking to find and build relationships with new carriers in lanes we may not have moved freight in before while also trying to use our existing carrier base as efficiently as possible.” Jack’s title is Carrier Procurement Lead and one of the most important parts of the job is ensuring the carriers we choose have been reliably evaluated, and thoroughly assessed before selecting them to handle our customers’ freight. This is one aspect of our customer service model that is unique and sets PGT Services apart.

What is the most challenging part of your job:
“The most challenging part of my job is I am always working on something different. While this is difficult, it also keeps my job interesting and all my days different.”

Your favorite part of your job:
“My favorite part of the job is the people I get to work with. I enjoy working alongside my coworkers as well as communicating with drivers and dispatchers across the country every day.” Jack has worked in the transportation industry for 2 years and it has been a great experience. “I am very excited for
what PGT Services has in store for the future.” Jack is a crucial part of our internal organization at PGT Services. Our employees are dedicated professionals who
consistently deliver exceptional service to our customers. PGT Services foster continuous growth and internal development, promptly identifying operational needs and creating new positions to enhance the efficiency of our
business operations.

Interested in exploring a career at PGT Services?

How long have you worked for PGT Services? What role did you start out in and where are you now?

“I have worked with PGT Services since October of 2020, so nearly two and a half years,” Evan said. “I started out as a CSR, absorbing information, forming relationships with carriers and learning the nuances of the transportation industry. Now I am currently the Manager of Training, Safety and Compliance.”

What is your current job description?

“My main task here is to onboard and train all new hires as well as work on additional training and continuous improvement for the current team members. Along with that, I help to ensure that we are taking all necessary steps to operate at a very high standard of safety within this industry while following all processes put in place to help the day-to-day operate as efficiently as possible.”

What you are most looking forward to in 2023 for PGT Services?

“In 2023, I am most excited for the continued growth of this company in every aspect from new hires to the expansion of our customer base.”

What is your favorite part of your job?

“My favorite part of the job is working with people that have become my friends and working in an atmosphere where we all work together to win together.”

What is the most challenging part of your job?

“The most challenging part of my job is trying to be in several places at once to help everyone keep up with the fast-paced nature of the business and the industry.”

How would you describe working in the transportation industry?

“Transportation is a hustle every day, but it is an industry where you physically see the results of your hard work. You see the trucks going down the road, the stores getting their products, the construction sites getting their materials and you see how you are helping move the world forward.”

Tracy has 20 years of experience in transportation and when asked about her experiences in this historically male dominated industry, Tracy said, “Being a strong woman in this industry has, at times, been a challenge. I am thrilled to see, within the last 10 years, so many more women finding and developing successful careers in Trucking/Transportation. I also believe the industry has begun recognizing the impactful contributions women can make!”

Tracy received her bachelor’s degree from Allegheny College and now resides in Pleasant Hills, PA with her husband Vito and 2 children, Breanna and Cole.

Tracy and the PGT Services team are excited for the growth and opportunities in 2023. PGT Services is excited to watch Tracy continue her success with the company and continue to develop her entire team.