Container Disruption to Supply Chain
Container distribution greatly affects the U.S. supply chain. PGT Services’ flatbed solutions alleviates this pressure felt by the lack of dry capacity in the market.
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Operations Process
From the start of our partnership to the completion of a shipment, explore our operations process.
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Back It Up: July 2023 Market Report
As we look back at July, we embrace the summer weather and the busy transportation season that comes with it. In a notable development, the benchmark diesel price reported by the Department of Energy’s/Energy Information Administration experienced a substantial one-week surge of 22.2 cents per gallon, marking as one of the largest. On another front, senators introduced a truck safety bill aiming to enhance truck safety standards and improve highway safety. Additionally, experts believe the combustion engine will continue to play a role as well as addressing fuel-related issues is crucial for sustainability.
There is growing demand to bring veterans into the trucking industry as technicians due to their valuable skills and work ethic gained from the military. IKEA is also set to squire Made4Net, a US based supply chain software and services platform that will enhance logistics operations. Finally, a group of investors plans to address the truck parking issue by converting closed drive-in theaters to provide over 40,000 large parking spots.
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EMPLOYEE SPOTLIGHT Hellen De León
EMPLOYEE SPOTLIGHT—HELLEN DE LEÓN
PGT Services: Track and Trace Team Lead
The people who make up the PGT Services team are
vital to the success of both our company and our
customers. PGT Services is headquartered in
Sewickley, PA, but also has a Barranquilla, Colombia
office responsible for both carrier and customer
relationships. Our Track and Trace team is led by
Hellen De León, who first started as a Track and
Trace agent, but now leads the group. Here at PGT
Services we are dedicated to supporting every
employee by offering the necessary resources for
career advancement.
We spoke with Hellen De León to explore her pivotal position within PGT Services. We discussed her role in depth, how our Track and Trace team is significant to success, and her perspective on working in the transportation industry.
How long have you worked for PGT Services? What role did you start out in and where are you now?
“I have been working with PGT Services for 2 years and 6 months now. I started as a track and trace agent and after a year I was promoted to team lead of the track and trace team.”
In Hellen’s current role she makes sure all the loads have accurate and on-time updates. Additionally, she troubleshoots and informs account managers anytime carriers are not communicating in a timely manner, to resolve issues before they occur. In addition to her personal day-to-day tasks, Hellen trains new hires and
distributes the workload between all members of the team.
Each day, Hellen and her team work diligently to ensure they are gathering the most accurate updates from carriers. Hellen gave us a great snapshot description of exactly what her days look like:
“We all start by checking our emails to make sure we are updated on loads and prepared to not miss anything. Then, we call all the carriers that should be picking up loads that day to ensure everything is good and nothing is running behind. After that, we check in with our carriers that are set to deliver to confirm the drivers are going to be on time. Occasionally, an issue may occur, and if we do discover a problem, our goal is to find out as early as possible so the carrier solutions reps and account managers can find the best solution.” With this proactive approach to problem solving and ensuring success, the team delivers exceptional service each
day!
What is the most challenging part of your job?
Sometimes, we run into a driver who will not provide us with useful updates, which makes our job challenging since a large part is communicating with carriers. When this occurs, we encourage our team to make every effort to gather as much information as possible, while treating each driver with kindness and respect.
What is your favorite part of your job?
My favorite part of my job is my TEAM! I work alongside my coworkers every day, and we have all become great friends. In addition, I love being a part in helping eliminate the language barrier with the Spanish-speaking drivers/dispatchers in the transportation industry!
Hellen De León
Thank you, Hellen, for playing such a crucial role within our organization! Our PGT Services employees are devoted professionals, consistently providing outstanding service to our customers. We prioritize growth and are always looking to expand our team with great talent!
Interested in exploring a career at PGT Services?
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Back It Up: June 2023 Market Report
As we reflect on the month of June, we can embrace the arrival of warm weather and the summer season. Logistics costs in the United States witnessed a significant increase in 2022 due to higher transportation expenses. This surge in costs presents challenges for businesses and reflects the impact of supply chain disruptions and inflationary pressures. After a major structural issue caused by a tanker crash and explosion, I-95 in Philadelphia has reopened, providing relief to commuters, and restoring a crucial transportation route. President Biden’s infrastructure plan seeks to invest funding to modernize infrastructure, create jobs, and promote sustainable development, although it faces obstacles in gaining support and securement.
Additionally Continental Tires tests and develops technologies to enhance safety and efficiency. The freight industry sees three emerging trends: AI, paperless trade, and supply chain finance. Used Class 8 truck sales declined in May due to factors like chip shortages and supply chain disruptions, while recovery is anticipated. As June draws to an end, this ever-evolving industry keeps moving forward with daily developments and continuous advancements, overcoming challenges every day.
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Back It Up: May 2023 Market Report
Warm weather and summer are finally here, as we look back at the month of May. The US natural gas sector is removing rigs due to oversupply and falling prices, leading to reduced production and drilling, while the Alligator River Bridge in North Carolina is being converted to a fixed span, saving truckers costs and eliminating long detour. Truckers also plan to boycott freight transportation to Florida, opposing the state’s law on migrants that invalidates out-of-state driver’s licenses and mandates work authorization verifications.
Additionally, truck drivers in PA face a severe shortage of safe parking spaces, making it one of the most challenging states for finding reliable parking. A new battery swapping company has quietly deployed quick charging swap stations in the Bay Area, offering an effective alternative for ride sharing and delivery fleets without home charging capabilities. As May comes to a close, this dynamic industry continues to experience daily progress and ongoing advancements.
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EMPLOYEE SPOTLIGHT Jack Mcconvery
EMPLOYEE SPOTLIGHT—JACK MCCONVERY
PGT Services: Carrier Procurement Lead
The individuals responsible for assembling the PGT Services team are fundamental to the success of both our company and our customers. That’s why we have a strong commitment to every employee, offering them the necessary resources to advance in their careers. Finding reliable carriers also plays a vital role in the success of our business.
We had a conversation with Jack McConvery, our Carrier Procurement Lead, to explore the significance of this pivotal position within PGT Services. We discussed his anticipation for the future and gained insights into his perspective on working in the transportation industry. employee by offering the necessary resources for career advancement.
How long have you worked for PGT Services? What role did you start out in and where are you now:
“I have worked for PGT Services for the past 2 years. I first started as a carrier solutions representative right after graduating and now I oversee and lead carrier procurement.”
What is your current job description:
“In my current role, I am looking to find and build relationships with new carriers in lanes we may not have moved freight in before while also trying to use our existing carrier base as efficiently as possible.” Jack’s title is Carrier Procurement Lead and one of the most important parts of the job is ensuring the carriers we choose have been reliably evaluated, and thoroughly assessed before selecting them to handle our customers’ freight. This is one aspect of our customer service model that is unique and sets PGT Services apart.
What is the most challenging part of your job:
“The most challenging part of my job is I am always working on something different. While this is difficult, it also keeps my job interesting and all my days different.”
Your favorite part of your job:
“My favorite part of the job is the people I get to work with. I enjoy working alongside my coworkers as well as communicating with drivers and dispatchers across the country every day.” Jack has worked in the transportation industry for 2 years and it has been a great experience. “I am very excited for
what PGT Services has in store for the future.” Jack is a crucial part of our internal organization at PGT Services. Our employees are dedicated professionals who
consistently deliver exceptional service to our customers. PGT Services foster continuous growth and internal development, promptly identifying operational needs and creating new positions to enhance the efficiency of our
business operations.
Interested in exploring a career at PGT Services?
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Back It Up: April 2023 Market Report
April saw many events take place to prepare the industry for success as warmer weather and summer approaches. From changes in truck driving recruitment to energy storage on wheels, explore the latest in April’s market report.
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Meet PGT Services Training Manager, Evan Nosal
The people who build the PGT Services team are core to both our success and our clients’ success. That’s why we are invested in every employee, providing the building blocks for them to grow their career. Key to this is training and professional development.
We sat down with our Manager of Training, Safety and Compliance, Evan Nosal, to discuss what this crucial role looks like at PGT Services, what he’s excited for in 2023, and what his take is on working in transportation.
How long have you worked for PGT Services? What role did you start out in and where are you now?
“I have worked with PGT Services since October of 2020, so nearly two and a half years,” Evan said. “I started out as a CSR, absorbing information, forming relationships with carriers and learning the nuances of the transportation industry. Now I am currently the Manager of Training, Safety and Compliance.”
What is your current job description?
“My main task here is to onboard and train all new hires as well as work on additional training and continuous improvement for the current team members. Along with that, I help to ensure that we are taking all necessary steps to operate at a very high standard of safety within this industry while following all processes put in place to help the day-to-day operate as efficiently as possible.”
What you are most looking forward to in 2023 for PGT Services?
“In 2023, I am most excited for the continued growth of this company in every aspect from new hires to the expansion of our customer base.”
What is your favorite part of your job?
“My favorite part of the job is working with people that have become my friends and working in an atmosphere where we all work together to win together.”
What is the most challenging part of your job?
“The most challenging part of my job is trying to be in several places at once to help everyone keep up with the fast-paced nature of the business and the industry.”
How would you describe working in the transportation industry?
“Transportation is a hustle every day, but it is an industry where you physically see the results of your hard work. You see the trucks going down the road, the stores getting their products, the construction sites getting their materials and you see how you are helping move the world forward.”
Interested in exploring a career at PGT Services?
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Our Region’s Business — PGT Services
Our President, Barret Rea, met with Bill Flanagan on Our Region’s Business to discuss our PGT Services business model and company success.