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The members of the PGT Services team play a vital role in driving both company and customer success. This is why we are fully committed to fostering our employees’ professional growth and highlighting their contributions. Our workforce consists of passionate individuals who actively contribute to the seamless functioning of our processes, ensuring top-notch service delivery. At PGT Services, we ensure that each department is led by highly capable individuals who deliver unparalleled service.
We recently caught up with Trent Shanahan, our Customer Experience Supervisor, to discuss his experience at PGT Services. Here’s what he had to say about his journey so far:
How Long Have You Worked for PGT Services? What is Your Current Job Description?
“I started at PGT Services in February of 2024, so it has been a little over a year now. As the Customer Experience Supervisor at PGT Services, I support our Account Managers in overseeing a portfolio of customers. My role focuses on delivering exceptional customer service, proactively resolving issues, and ensuring clear, consistent communication. I strive to make every interaction with PGT Services seamless and worry-free, while upholding our commitment to high-quality service.”
Trent’s dedication to ensuring a positive customer experience is a testament to PGT Services’ commitment to exceptional service. His proactive approach and focus on clear communication are vital to building strong, lasting relationships with our clients.
What is Your Favorite Part of Your Job?
“What I enjoy most about my job is that every day brings something new — no two days are the same. The dynamic nature of the work keeps me on my toes and constantly adapting, which I find both exciting and motivating. Additionally, having strong relationships with my coworkers makes the workday more enjoyable, which I genuinely look forward to each day.”
Trent’s enthusiasm for the dynamic nature of his role and the strong team environment at PGT Services highlights our focus on creating an engaging and supportive workplace where collaboration and positive relationships are valued.
What is a Takeaway You Have From Working at PGT Services?
“Working at PGT Services taught me the importance of clear communication and collaboration in a fast-paced logistics environment. I learned how aligning customer expectations with operational execution is crucial for delivering reliable transportation solutions.”
This emphasizes the critical role of effective communication and collaboration in the logistics industry, principles that are central to PGT Services’ operational success and commitment to reliable service delivery.
Trent’s experience at PGT Services demonstrates our commitment to fostering a supportive and dynamic work environment where employees can grow and contribute to our success. We are proud to have him as a valued member of our team!
