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EMPLOYEE SPOTLIGHT—Tanner Bass
PGT Services: Manager of Carrier Operations
The PGT Services team is essential for our company
and customer success, and we’re dedicated to
supporting our employees in their career
development. Our workforce, made up of
committed individuals, ensures smooth processes
and excellent service. We aim to provide a positive
experience for carriers and customers, even in
unpredictable situations. Managing carrier
operations is a big task, but PGT Services ensures
capable individuals oversee it with exceptional
service.
We spoke with Tanner Bass, the Manager of Carrier Operations at PGT Services, to dive into the significance of his role. Throughout our conversation, we explored his perspectives on the future and gathered insights from his experience in the transportation industry. Here’s what he had to share. significance of his role. Throughout our conversation, we explored his perspectives on the future and gathered insights from his experience in the transportation industry. Here’s what he had to share.
How long have you worked for PGT Services? What role did you start out in and where are you now:
“I have worked for PGT Services for a little over 3 years now. I started as a Carrier Solutions Representative and now oversee our Carrier operation team.”
Tanner was one of PGT Services’ first few hires when we started as a brokerage back in 2020 and has grown with the company ever since! Like he mentioned, Tanner started as a Carrier Solutions Representative, transitioned to carrier development manager, and since 2022 has led the team as Manager of Carrier Operations. He truly has been with us since the very beginning!
What is your current job description:
“In my current role I oversee our Capacity department to create and foster long term relationships to make our carriers and customers successful.” Tanner manages the day-to-day activities related to transporting our customers freight from point A to point B. He works with his team to develop relationships with dedicated carriers, as well as help vetting new drivers to ensure we are giving the most reliable individuals the load to move! At times, Tanner also assists in problem resolution such as issues related to delays, damages, or any unpredictable disruptions.
What is the most challenging part of your job:
“The hardest part of my job would be constantly adapting to market trends, fuel prices, and weather conditions to keep America moving.”
What ties all these challenges together is their inherent unpredictability. This industry is in a constant state of change and movement, which keeps the team on their toes. While these may seem like challenges initially, overcoming them is incredibly satisfying!
Your favorite part of your job:
“My favorite part of my job is solving problems, building relationships, and providing industry-leading solutions that foster collective success for drivers, customers, coworkers, and transportation professionals in a fast-paced and challenging industry.”
Navigating the Transportation industry can be intricate. Every load serves a purpose in our world, and being involved in the network that ensure the timely delivery of goods to their destinations is truly rewarding.
Tanner said it best himself. “Transportation has a role for almost every type of professional. Those who flourish in any role in this business do the small things exceptionally well and overcome the greatest excuses as they arise. “
Interested in joining this constantly changing industry? PGT Services fosters continuous growth and internal development by recognizing operations needs and creating new positions to enhance our overall business operations! Our team is made up of dedicated professionals who consistently deliver excellent service to our customers.
Explore a career at PGT Services!
